Privacy Policy

1. Overview & Introduction

Welcome to Auraliss ("we," "our," or "us"). At Auraliss, accessible from our official domain and integrated applications, we are committed to protecting your personal information and respecting your privacy rights.

This Privacy Policy outlines how we collect, use, process, and safeguard your data when you visit our website, interact with our Intelligent Automation services, or engage with our platform integrations—including our WhatsApp API & Meta Platform Services.

2. Information We Collect

We collect information to provide, maintain, and improve our automation and communication services. The types of data we collect include:

• Personal Information You Provide: Your name, email address (auraliss.ai@outlook.com), phone number, business details, and any communications or support inquiries submitted directly to us.
• WhatsApp Communication Data: When interacting with our WhatsApp Business API service, we process messaging metadata (such as phone numbers, timestamps, message status, and user-initiated inquiry text) to execute automated workflows and deliver timely responses.
• Technical & Analytics Data: IP addresses, browser specs, device attributes, operating system details, referring URLs, and website interactions.

3. How We Use Your Information

We process your data strictly for legitimate operational purposes, including:

• Delivering and operating our Intelligent Automation tools and WhatsApp messaging notifications.
• Authenticating users and providing account management services.
• Responding to user requests, technical inquiries, and customer support.
• Maintaining platform safety, preventing fraudulent or unauthorized activities, and complying with legal standards.
• Improving and optimizing our algorithms, web interface, and workflow performance.

4. WhatsApp API & Meta Platform Compliance

In accordance with Meta Platform Terms and the WhatsApp Business Messaging Policy:

• No Unsolicited Spam: We only send WhatsApp messages to users who have explicit consent or initiated a transaction/conversation with our platform.
• Data Minimization: We handle only the minimum WhatsApp data necessary to fulfill automated responses and transactional updates.
• No Third-Party Sale: We do NOT sell, rent, trade, or monetize your personal data, phone numbers, or WhatsApp message contents to third parties or advertising networks.
• Opt-Out Mechanism: You can opt out of receiving automated WhatsApp messages at any time by replying with standard keywords such as STOP or contacting support.

5. Data Sharing & Third-Party Services

We do not share your personal information except in the following limited circumstances:

• Infrastructure Service Providers: Secure third-party cloud hosting providers and messaging API infrastructure (such as Meta / WhatsApp Cloud API) that perform functions on our behalf under strict confidentiality agreements.
• Legal Obligations: When required by law, subpoena, or government order to protect our legal rights, privacy, safety, or property.

6. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures—including TLS encryption for data in transit and restricted database access—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. User Rights & Data Control

Depending on your jurisdiction, you have the following rights regarding your personal information:

• Access & Export: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion ("Right to be Forgotten"): Request deletion of your personal details and messaging records stored in our system.
• Revoke Consent: Withdraw consent for message processing at any time.

To exercise any of these rights, please reach out to us at auraliss.ai@outlook.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect updates in our services, technological advancements, or legal/regulatory changes. Any updates will be posted on this page with an updated "Last Updated" revision date.